Inspire. Develop. Transform.

2019 PRC Excellence in Healthcare Regional Summit
5.3.2019
Indianapolis

About the Event

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The 2019 PRC Excellence in Healthcare Regional Summit is a unique gathering of healthcare professionals working to transform the patient experience at their organization. With insights from PRC professionals and industry leaders alike, this opportunity offers education and development for the many facets of patient experience, as well as a valuable networking experience for individual career growth. Join us in Indianapolis to discover what you can do to inspire, develop, and transform the face of modern healthcare!

The Speakers

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Hope Brown
Chief Experience Officer,
Professional Research
Consultants, Inc. 
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Jan Gnida, CPXP
Senior Vice President of Research Operations, Professional Research Consultants, Inc. 
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Christy Harris, CPXP
Healthcare Experience Consultant, ANCC® Liaison, Professional Research Consultants, Inc. 
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Cynthia King, Ph.D.
Director, Client Organizational Development, Professional Research Consultants, Inc. 
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Katie Owens,
MHA, CPXP
Senior Vice President,
PRC Excellence Accelerator
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Audrey Page, CPXP
Senior Consultant,
Professional Research
Consultants, Inc.
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Joe Snipp
System Director of
Clinical Data Analytics,
Aspirus
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April Tinsley,
RN, NE-BC, CPXP
National Director for
Patient Experience, Ascension
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Trevor Turner,
M.D., FAWM
Physician Coach,
PRC Excellence Accelerator
MalerieWeber
Malerie Weber
Senior Account Manager,
Professional Research
Consultants, Inc.

Agenda

07:00
-
09:30
Registration & Breakfast
Start the day with a networking breakfast and meet some professionals in the Indianapolis area. Breakfast and registration will remain open during the Pre-Summit session, until the Summit Kickoff, for attendees arriving the morning of the event.
08:00
-
09:15
Pre-Summit Session: Motivating Staff with Meaningful Data
Survey data can tell so many stories—but how do you match the story to the audience for maximum effect? This interactive discussion leads attendees through best practices for delivering data to a range of audiences.
Presenters: Jan Gnida, CPXP & April Tinsley, RN, NE-BC, CPXP
09:30
-
10:00
Summit Kickoff: Current Industry Trends
Welcome to the PRC Excellence in Healthcare Regional Spring Summit 2019! Before jumping into valuable tactics from our experts, let's explore the current industry direction.
Presented by the PRC Team
10:00
-
10:45
EasyView® Spotlight: Voices®
Voices® is a powerful EasyView application to hear and read patient comments collected in the surveys. In this session, learn best practices for keeping up with the stream of feedback patients provide and for translating that feedback into meaningful improvement.
Presenters: Hope Brown & Malerie Weber
11:00
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12:00
Creating a High-Reliability Patient Experience Culture
Every moment of care is an opportunity to build trust, confidence, and resilience. Learn about CARES as a solution for a consistent, reliable, patient experience across your continuum of care.
Presenter: Katie Owens, MHA, CPXP
12:00
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12:45
Networking Lunch
Enjoy a break for lunch and network with area patient experience professionals. Take a moment to reflect on concepts from the morning sessions before diving into afternoon presentations!
12:45
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02:00
More Than Gold Stars: Reward & Recognition Workshop
Employee appreciation is key for success in the dynamic healthcare industry. Engage in this workshop to focus on reward & recognition opportunities for your organization.
Presenter: Cynthia King, PhD
02:15
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03:00
Creating High Performing Teams: Bridging the gaps between physicians and staff
What characteristics make up high performing teams? Consider how sharing perspectives and setting goals can build camaraderie, and learn strategies for healthy communication and embracing conflict.
Presenter: Trevor Turner, M.D., FAWM
03:00
-
04:00
50 Ideas in 50 Minutes
Wrap up your day with 50 inspiring best practice ideas to develop and maximize customer experience at your organization—delivered in a lively, one idea per minute presentation.
Presenters: Christy Harris, CPXP, Audrey Page, CPXP, & Joe Snipp
04:00
-
04:15
Summit Closing
Thanks for attending the PRC Excellence in Healthcare Regional Spring Summit 2019. We are excited to hear how these presentations impact your hospital and build success within your organization!

Save your seat for only $129 with Early Bird Pricing through 2.1.2019!

Standard registration rate of $149 after 2.1.2019.
REGISTER NOW

The Venue

Crowne Plaza Indianapolis - Downtown Union Station

123 W Louisiana St, Indianapolis, IN 46225