Inspire. Develop. Transform.

2019 PRC Excellence in Healthcare Regional Summit
11.15.2019
Tulsa, OK

About the Event

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The 2019 PRC Excellence in Healthcare Regional Summit is a unique gathering of healthcare professionals working to transform the patient experience at their organization. With insights from PRC professionals and Excellence Accelerator leaders alike, this opportunity offers education and development for the many facets of patient experience, as well as a valuable networking experience for individual career growth. Join us in Tulsa to discover what you can do to inspire, develop, and transform the face of modern healthcare!

The Speakers

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Hope Brown
Chief Experience Officer,
Professional Research
Consultants, Inc. 
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Kathy Boswell
Senior Coach
and National Speaker,
PRC Excellence Accelerator
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Jan Gnida, CPXP
Senior Vice President of Research Operations, Professional Research Consultants, Inc. 
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Christy Harris, CPXP
Healthcare Experience Consultant, ANCC® Liaison, Professional Research Consultants, Inc. 
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Cynthia King, Ph.D.
Director, Client Organizational Development, Professional Research Consultants, Inc. 
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Katie Owens,
MHA, CPXP
Senior Vice President,
PRC Excellence Accelerator
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Audrey Page, CPXP
Senior Consultant,
Professional Research
Consultants, Inc.
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Trevor Turner,
MD, FAWM
Physician Coach,
PRC Excellence Accelerator

Agenda

08:00
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09:00
Networking Breakfast & Registration
Start the day with a networking breakfast and getting to know your fellow healthcare professionals. If the food and the fun isn't enough to get you excited for a day of learning, enjoy the zoo's overlook for a wild view you won't get anywhere else!
09:00
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10:00
Summit Kickoff: Current Industry Trends
Welcome to the PRC Excellence in Healthcare Regional Fall Summit 2019! Before jumping into valuable tactics from our experts, let's explore the current industry direction.
Presented by Hope Brown & Jan Gnida, CPXP
10:00
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11:00
Creating a High-Reliability Patient Experience Culture
Every moment of care is an opportunity to build trust, confidence, and resilience. Learn about CARES as a solution for a consistent, reliable, patient experience across your continuum of care.
Presenter: Katie Owens, MHA, CPXP
11:15
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12:00
Topic Like it's Hot!
Take time to engage in peer to peer best practice exchanges with this networking opportunity. Topics will be outlined for each table to discuss so you can join the group focusing on your same challenges.
Facilitators: PRC & Excellence Accelerator Leaders
12:00
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12:45
Networking Lunch
Enjoy a break for lunch and network with area patient experience professionals. Take a moment to reflect on concepts from the morning sessions before diving into afternoon presentations!
12:45
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02:00
More Than Gold Stars: Reward & Recognition Workshop
Employee appreciation is key for success in the dynamic healthcare industry. Engage in this workshop to focus on reward & recognition opportunities for your organization.
Presenter: Kathy Boswell & Cynthia King, PhD
02:15
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03:00
Creating High Performing Teams: Bridging the gaps between physicians and staff
What characteristics make up high performing teams? Consider how sharing perspectives and setting goals can build camaraderie, and learn strategies for healthy communication and embracing conflict.
Presenter: Trevor Turner, MD, FAWM
03:00
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03:45
30 Ideas in 30 Minutes
Wrap up your day with 30 inspiring best practice ideas to develop and maximize customer experience at your organization—delivered in a lively, one idea per minute presentation.
Presenters: Christy Harris, CPXP, & Audrey Page, CPXP
03:45
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04:00
Summit Closing
Thanks for attending the PRC Excellence in Healthcare Regional Fall Summit 2019. We are excited to hear how these presentations impact your hospital and build success within your organization!

Standard Registration only $229/person     ●     PRC Clients can register now for only $199/person! 

Or take advantage of the $179/person group rate* when you register a team of 6 or more!
REGISTER NOW

The Venue

Tulsa Zoo

6421 E 36th St N

*To take advantage of the group rate, all attendees must reserve their spot under the same registration.
All cancellation requests received before October 31, 2019 will receive a full refund minus a $50 administration & transaction fee.  Cancellation requests received after October 31, 2019 are non-refundable.