2019 PRC Excellence in Healthcare Regional Summit

The 2019 PRC Excellence in Healthcare Regional Summit is a unique gathering of healthcare professionals working to transform the patient experience at their organization. With insights from PRC professionals and Excellence Accelerator leaders alike, this opportunity offers education and development for the many facets of patient experience, as well as a valuable networking experience for individual career growth. Join us in Tulsa to discover what you can do to inspire, develop, and transform the face of modern healthcare!

Hope Brown

Chief Experience Officer,
Professional Research
Consultants, Inc.

Kathy Boswell

Senior Coach
and National Speaker,
PRC Excellence Accelerator

Christy Harris, CPXP

Healthcare Experience Consultant, ANCC® Liaison, Professional Research Consultants, Inc.

Cynthia King, Ph.D.

Director, Client Organizational Development, Professional Research Consultants, Inc.

Katie Owens,
MHA, CPXP

Senior Vice President,
PRC Excellence Accelerator

Audrey Page, CPXP

Senior Consultant,
Professional Research
Consultants, Inc.

Al Stubblefield,
MHA, FACHE

Executive Coach & Senior Advisor,
PRC Excellence Accelerator

08:00

09:00

Networking Breakfast & Registration

Start the day with a networking breakfast and getting to know your fellow healthcare professionals. If the food and the fun isn't enough to get you excited for a day of learning, enjoy the zoo's overlook for a wild view you won't get anywhere else!

09:00

10:00

Summit Kickoff: Current Industry Trends

Welcome to the PRC Excellence in Healthcare Regional Fall Summit 2019! Before jumping into valuable tactics from our experts, let's explore the current industry direction.
Presenter: Hope Brown

10:00

11:00

Creating a High-Reliability Patient Experience Culture

Every moment of care is an opportunity to build trust, confidence, and resilience. Learn about CARES as a solution for a consistent, reliable, patient experience across your continuum of care.
Presenter: Katie Owens, MHA, CPXP

11:15

12:00

Topic Like it's Hot!

Take time to engage in peer to peer best practice exchanges with this networking opportunity. Topics will be outlined for each table to discuss so you can join the group focusing on your same challenges.
Facilitators: PRC & Excellence Accelerator Leaders

12:00

12:45

Networking Lunch

Enjoy a break for lunch and network with area patient experience professionals. Take a moment to reflect on concepts from the morning sessions before diving into afternoon presentations!

12:45

02:00

More Than Gold Stars: Reward & Recognition Workshop

Employee appreciation is key for success in the dynamic healthcare industry. Engage in this workshop to focus on reward & recognition opportunities for your organization.
Presenters: Kathy Boswell & Cynthia King, PhD

02:15

03:00

Creating and Sustaining a Culture of Excellence: Lessons from the CEO

What characteristics make up a culture of excellence? Consider perspectives from an experienced CEO leading the way in healthcare developing effective senior teams.
Presenter: Al Stubblefield, MHA, FACHE

03:00

03:45

30 Ideas in 30 Minutes

Wrap up your day with 30 inspiring best practice ideas to develop and maximize customer experience at your organization—delivered in a lively, one idea per minute presentation.
Presenters: Christy Harris, CPXP, & Audrey Page, CPXP

03:45

04:00

Summit Closing

Thanks for attending the PRC Excellence in Healthcare Regional Fall Summit 2019. We are excited to hear how these presentations impact your hospital and build success within your organization!

Inspire. Develop. Transform.

About the Event

The Speakers

Agenda

- Registration For This Event Has Closed -

The Venue

Tulsa Zoo