OAS CAHPS Update 2016

OAS CAHPS Update

December 7, 2016  |  1 p.m. – 1:30 p.m. (CST)

Dec 7 OAS CAHPS Update with Jan Gnida.png

The road to required OAS CAHPS surveys starts with PRC's December 7 webcast 

Taking this soon-to-be-required survey out for a test drive could help your team prepare more effectively for the road ahead.

Last year, CMS (The Centers for Medicare & Medicaid Services) started tuning up the newest member of the CAHPS family — The Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS) — using a mode experiment to assess the effects of the three proposed methodologies (telephone, mail, or a blend of mail and telephone) on survey reliability and validity. The findings are helping CMS finalize survey administration and analysis procedures leading up to the January 1, 2018, rollout of required OAS CAHPS reporting.

PRC anticipates a few changes in the protocols and guidelines to address the issues that vendors encountered during test runs in 2016. 

Catch the webcast

Join Jan Gnida, PRC's Director of Patient Experience & Government Surveys, at 1 p.m. Central Time on Wednesday, December 7, to find out what HOPDs and ASCs can expect on the road ahead.

OAS CAHPS is designed to capture patients' perceptions of the care they receive in hospital outpatient surgery departments (HOPDs) and ambulatory surgery centers (ASCs) and provide valuable information consumers can use to choose which facilities can best address their outpatient and ambulatory surgery needs. The survey asks about every aspect of patient experience, from check-in and pre-operative processes to preparation for discharge and recovery.

During this webcast, Jan will: 

  1. Briefly reintroduce the OAS CAHPS survey to hospitals that have not yet adopted the new tool and outline what's in the survey
  2. Describe how patients are selected for the survey and when data collection occurs
  3. Discuss facilities' responsibilities
  4. Examine changes to existing studies
  5. Explore the choices HOPDs and ASCs will have and the decisions they will need to make 
  6. Explain how to initiate the survey

Understanding the potential impact of required government surveys will enable your team to plan ahead and prepare for what lies over the next horizon. Count on PRC to be your GPS when it comes to government-required surveys.