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Sunday, May 20, 2018

3:00 pm - 10:00 pm          Registration

7:00 pm - 10:00 pm          Networking Kickoff Reception 
                                          Open to all registration types & guests

Monday, May 21, 2018

6:00 am - 7:00 am          Morning Movements: Tai Chi
                                        Open to all registration types & guests

7:00 am - 4:00 pm          Registration

7:00 am - 8:00 am          Networking Breakfast

8:00 am - 9:00 am          Conference Kickoff & Welcome
Joe M. Inguanzo, Ph.D., Professional Research Consultants

A Return to Purpose: Restoring Relationships in Healthcare

9:00 am - 10:00 am        Keynote — The Radical Redesign of Healthcare: The Why, What and How
                                        Tracy W. Gaudet, M.D., Veterans Health Administration

 10:15 am - 11:15 am      Breakout Sessions

Peer Power: Building Resiliency to Traumatic Events
Brooke L. Donaldson, M.D., and Stephanie Neff, MS, Genesis Healthcare

Impacting Patient and Staff Satisfaction with a Chaplain
Christie J. Hatch, MSN, RN, CEN, and Jesse O'Neal, MBA, MS, WakeMed Health & Hospitals

Trading Places
Jeremy Crowder, RN, and Shannon Parham, MSN, RN, Owensboro Health

The Journey to Joy: Building Trust with Teams
Sandra Argenio, M.D., and Terri Veneziale, MBA, The Institute for Healthcare Excellence

 11:30 am - 12:00 pm      Keynote — From the Battlefield to the Boardroom to the Bedside
                                         Rear Admiral Paul Becker, USN (Ret.), The Becker T3 Group, LLC.                                     

12:00 pm - 1:00 pm         Networking Luncheon - Chart a Course for Excellence                                         

Solutions that Humanize Healthcare

 1:15 pm - 2:15 pm          Keynote — Leveraging Deckplate Innovation to Optimize Patient Safety & Quality across Navy Medicine 
                                         Rear Admiral Bruce L. Gillingham, M.D., U.S. Navy Bureau of Medicine and Surgery

2:30 pm - 3:30 pm          Breakout Sessions

Transformational Teamwork
Raechel Anne Rowland, RN, BSN, LSSBB, Ascension Borgess Health

Empathy in Clinical Practice    
Brianna Lynn Graham, MSN, RN-BC, ONC, Parkview Health

No Accident: Building a Strategic Provider Relationship Plan
Patrick Kneeland, M.D., and Read Pierce, M.D., The Institute for Healthcare Excellence

Supporting Well-Being with Code Lavender® Programs
Rachel Urbis, MPH, and RJ Salus, Vocera Communications

3:45 pm - 4:15 pm          Keynote — The Patient's Perspective                                          

4:15 pm - 5:15 pm          Achievement Award Winners Cocktail Reception & Storyboard Presentations                                                                        

6:00 pm - 10:30 pm        Experience Charleston Your Way
                                        Guests will have transportation to downtown Charleston and experience Charleston on their own.
                                        There will be specific shuttle times to and from the Wild Dunes Resort and downtown Charleston.

10:00 pm - 11:00 pm        4 & 5 Star Award Winners Dessert Celebration


Tuesday, May 22, 2018

6:00 am - 7:00 am          Morning Movements: Beach Bikes
                                        Open to all registration types & guests

7:00 am - 7:00 pm          Registration

8:00 am - 9:00 am          Breakfast Keynote — The King Fahad Medical City (KFMC) Story, Bridging Patient Experience across Cultures
Ali T. Asery, M.D., MHA, and Ghassan Abass, Ph.D., DHSc, MHSC, King Fahad Medical City

Differentiating on the Human Experience: Metrics that Matter

9:00 am - 10:00 am         Keynote — The Power of Culture in Transforming Healthcare
                                         Michael Leonard, M.D., Duke University School of Medicine and
Safe & Reliable Healthcare, LLC.

10:15 am - 11:15 am       Breakout Sessions

Tools to Restore and Enhance the Patient/Caregiver Relationship
Mary Kate Dilts Skaggs, DNP, RN, NE-BC, Southern Ohio Medical Center

Implementing a Primary RN Model of Care
Lana Labhart, MSN, RN, RCIS, St. Vincent Evansville

Capturing the Consumer Experience Inside the Patient Journey
Noel Coleman,

11:30 am - 12:00 pm       Keynote — Enhancing Communication with the Rothman Index
                                         Michael Rothman, Ph.D., and Thomas Flynn, MSN, RN, CWCN, CSSBB, PeraHealth

12:00 pm - 1:00 pm        Charting a Course for Healthcare Excellence Video Contest Luncheon                                  

Transforming Culture through Leadership

 1:15 pm - 1:45 pm         Keynote — Organizational Design for Positive Cultural Change
                                        David Herman, M.D., Essentia Health

1:45 pm - 2:15 pm          Keynote — Our Caring Connection Journey: A Leadership Perspective
                                        Nancy Susick, RN, FACHE, Beaumont Hospital, Troy

2:30 pm - 3:30 pm          Breakout Sessions

Partners in Care: Transforming Culture
Robert Chad Spangler, RN, MSN, and Linda F. Robinson, RN, MSN, CFN, St. Elizabeth Healthcare

Creating a Carefully Crafted Culture: One System's Journey
Catherine K. Lee, MBA, CPXP, McLeod Health

Developing Trust, Teamwork, and Respect: A Leadership Perspective
William Maples, M.D., and Timothy Poulton, M.D., The Institute for Healthcare Excellence

Bringing Meaning Back into Your Career — A Physician's Perspective
Ishrat Rafi, M.D., MPH, Ascension Saint Agnes Healthcare

3:45 pm - 4:15 pm          Keynote — The Patient's Perspective                                       

6:00 pm - 11:30 pm         Celebrating Excellence Awards Reception & Gala   
Guest Tickets Available

Celebrate your Journey to Excellence at the 2018 EiH Conference.

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